Frequently Asked Questions: COVID-19 and the Library
The library will look and operate in a different way as we reopen the building to the public. We hope to offer friendly and helpful library services while doing our best to keep the community safe. Thank you for your patience, cooperation, and ongoing support.
Library hours, starting July 6th:
– Mon-Thurs: 9:30am – 8:00pm
– Friday: 9:30am – 5:00pm
– Saturday: 9:30am – 3:00pm
– Sunday: 12:00pm – 4:00pm
How will our library visit be different during the time of COVID-19? When you arrive, you’ll be greeted by a staff member to create a safe visit for all. When entering the building, patrons over 2 years of age must wear a mask or face covering and follow physical distancing guidelines.
What if I cannot wear a face covering/mask for medical reasons? Or I don’t want to come into the library at this time? Please call us at 847-683-4490, and we will be happy to make accommodations for you.
Is there a limit to how many people can visit the library at a time? We have a limit of 30 patrons in the library at a time in order to mitigate the risk of spreading COVID-19. We also ask that you keep your visit as brief as possible.
What else is the library doing to increase safety? The safety of our community and our staff is our top priority. Here are the actions we are taking:
-Clear shields have been installed along our Front Desk providing a barrier to the spread of COVID-19.
-The Book Drop at the Library is available for contact-free return of all materials. Staff will not be accepting items by hand inside the library.
-We’ve installed a “touchless” Self Checkout unit for your convenience.
-We will continue to quarantine returned materials for 72 hours; no overdue fines will be assessed at this time.
-We have increased the thoroughness and frequency of cleaning.
-Hand sanitizer is available throughout the library.
-Seating, toys, and games are temporarily in storage.
-One restroom is dedicated for patron use.
-Six-foot markers have been placed in high traffic areas.
-Available computers are spaced 6 feet apart.
Do you have a special time for vulnerable populations to visit? Mondays, Wednesdays, and Fridays from 9:30-10:30 are designated for vulnerable populations.
Can I return materials at the book drops in Pingree Grove and Burlington? Because of the need to quarantine all returned materials, we’re limiting returned materials to the book drop at the library.
Digital Library Services:
Can I still access digital library materials? Yes! We encourage you to explore the digital library with your library card. Find eBooks, movies, music, magazines, and more. If you have questions, please contact us.
Can I access online learning resources? Yes! There’s so much waiting for you. Get started learning, finding, researching, and creating.
Library Card and Account:
I don’t have a library card. Can I get one? To be eligible for a library card, a person must be a resident of the Ella Johnson Memorial Public Library District and be at least 5 years of age. Identification and proof of residency (such as a recent bill with your address on it) are required at the time a library card is issued.
How do I place holds on items? Through the online catalog, you can place holds on items. Please manage your holds online and cancel items you no longer want. We will notify you when items are ready for pickup.
While it’s not the same as before the pandemic, we’re happy to welcome you back to the library! Please tell us how we can serve you better.
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