Frequently Asked Questions: COVID-19 and the Library, Updated 11/2/2020
The library continues to offer friendly and helpful library services while doing our best to keep the community safe. Thank you for your patience, cooperation, and ongoing support.
Change in Library hours:
– Mon-Thurs: 9:30 AM – 8:00 PM
– Friday and Saturdays: 12:00 PM – 6:00 PM
– Closed on Sundays
How will our library visit be different during the time of COVID-19? When entering the building, patrons over 2 years of age must wear a mask or face covering and follow physical distancing guidelines. Please be sure your face covering covers both your nose and your mouth.
What if I cannot wear a face covering/mask for medical reasons? Or I don’t want to come into the library at this time? Please call us at 847-683-4490, and we will be happy to make accommodations for you.
Is there a limit to how many people can visit the library at a time? We have a limit of 30 patrons in the library at a time in order to mitigate the risk of spreading COVID-19. We also ask that you keep your visit as brief as possible.
What else is the library doing to minimize the spread of the Covid-19? The safety of our community and our staff is our top priority. Here are the actions we are taking:
-A barrier of clear shields have been installed along our Front Desk.
-The Book Drop at the Library is available for contact-free return of all materials. Staff will not be accepting items by hand inside the library.
-We’ve installed a “touchless” Self Checkout unit for your convenience.
-We continue to quarantine returned materials for 72 hours/3 days; no overdue fines will be assessed at this time.
-We have increased the thoroughness and frequency of cleaning.
–Hand sanitizer is available throughout the library.
-Seating, toys, and games are temporarily in storage.
-One restroom is dedicated for patron use.
-Six-foot markers have been placed in high traffic areas.
-Available computers are spaced 6 feet apart with a 30 minute time limit.
Can I return materials at the book drops in Pingree Grove and Burlington? Because of the need to quarantine all returned materials, we are only accepting returned materials to the book drop at the library.
Digital Library Services:
Can I still access digital library materials? Yes! We encourage you to explore the 24/7 Digital Library with your library card. Find eBooks, movies, music, magazines, and more. If you have questions, please contact us.
Can I access online learning resources? Yes! There’s so much waiting for you. Get started learning, finding, researching, and creating.
Library Card and Account:
I don’t have a library card. Can I get one? To be eligible for a library card, a person must be a resident of the Ella Johnson Memorial Public Library District and be at least 5 years of age. Identification and proof of residency (such as a recent bill with your address on it) are required at the time a library card is issued.
How do I place holds on items? Through the online catalog, you can place holds on items. Please manage your holds online and cancel items you no longer want. We will notify you when items are ready for pickup.
Not ready to come in yet? Give us a call at 847-683-4490, and press 0. How can we help?
While it’s not the same as before, we’re happy to welcome you back to the library! Please tell us how we can serve you better.
Get the latest information on what is happening at your library.